We only ask for the information required to process an order. The account is simply so you can log in and see previous orders, and invoices. We can of course take orders over the phone, in these situations we simply create the account for you and will require the same information. The system will only operate on an account basis.
Graphskill cannot be held responsible for any delays caused by delivery issues provided we have shipped your order at the required time. All couriers can have issues from time to time, locally and nationally, that can affect deliveries. Refunds will not be given for shipping issues that are outside our control. If we do not ship on time, or send by the wrong method, we will re-imburse the difference between standard post, and the expedited costs paid.
We use Royal mail and standard couriers. These will generally NOT call in advance. They will NOT call for access to properties etc. Most couriers are not given phones to contact recipients and do not have time to wait. If you need special access then please use "Collect from Factory" and your own couriers
We do reserve the right to change your shipping option at no cost to you. This is because certain combinations are just hard to predict. For example high value, low weight products may give you the option for standard Royal Mail. We may for security reasons upgrade that to courier to ensure safe delivery. Do tell us if this is not appropriate to you for any reason
We are happy to ship anywhere in the world.
All shipping costs are based on the total weight of the items in the shopping cart. We have a shipping estimator on the cart page. To check the cost of shipping add the items to the shopping cart and you will see the available costs and options before committing to purchase
Shipping to non EU countries can be very expensive. We find many overseas companies have their own logistical systems in place which is cheaper for them. If this is the case simply chose "Collect from Factory" during checkout then you will not be charged for delivery and you are free to arrange collection (But please do wait until we tell you the order is ready)
Please do note though that if you are outside the EU you may have to pay import duties / taxes. If this is the case your local customs will contact you directly
Yes, during checkout you can leave a special instruction for delivery. Please note however that we will use our discretion what to pass on to delivery companies. For example we will not pass on "please leave on the doorstep if out" because this is not a secure location
We use Royal mail and standard couriers. These will generally NOT call in advance. They will NOT call for access to properties etc. Most couriers are not given phones to contact recipients and do not have time to wait. If you need special access then please use "Click 'N' Collect" and your own couriers
Please do not add messages such as "Please deliver between 10 AM and 3 PM" when choosing Royal Mail or standard courier delivery. This will not be acted upon as we do not book time slots. Also, you do have a choice of an AM delivery and a pre 10 AM delivery. Use those if you require more control
Depends. We have different systems for shipping. Some provide tracking details direct to the customer. Some provide us with the tracking number and some do not have tracking at all. All of our couriers will email tracking details directly to the customer. Royal mail will not and pallet delivery will not
Every product page and the cart shows current stock level. Our normal practice is to only ship the full order, unless the shortfall is our fault.
If you can see we are short of stock and want to receive what we have as soon as possible, and the remainder when they are available, then add this product to the shopping cart also: CLICK HERE FOR ADDITIONAL SHIPPING COSTS
Yes, of course we would be happy to quote for a special manufacture. We do not have a minimum quantity.
If you need a special U-Bolt, C-Bolt, J-Bolt, L-Bolt, Saddle clamp, or 2 bolt pipe clip then we have an on-line estimation tool available. Just add the dimensions you need, and the quantity and you will get an instant price.
After "dialing up" the product dimensions you require you can either take the price as it is as a good estimate (We rarely change the price as shown), or for a formal quotation simply add your email address and click the Submit. That will send the details to us to check and we will send you a formal quotation
See the online quoting tool by clicking here: https://www.graphskill.com/quotes-and-estimates/
Need something a bit more tricky? Or do you have a drawing to send us? You can add your request to our contact form. Try to include material, quantity, full dimensions and your full invoice / delivery address. Contact form >https://u-bolts-r-us.co.uk/content/33-Contact-us
Although we can send a quote, we really believe there is no need. All the info you need is on the website. Every product page shows current stock levels, lead time to manufacture more, full dimensional details, product accessories (such as backing plate and test certification / LOC's) & volume discounts.
There are even PDF datasheets available on every product page, just click the link under the price
If you add the quantity required to the shopping cart you will see the price & available shipping options (Pre-configured for Mainland UK, but just add your own postcode to see updated options). You can also see shipping options, and enter different invoice / delivery addresses.
If you simply MUST have a quotation then you can use the contact us form to send your request.
You should be aware though, that
Click here for the Contact Us Form: https://u-bolts-r-us.co.uk/content/33-Contact-us
Question about an existing order? Please log into your account and select the specific order.
At the bottom of the order there is a message box to use
Graphskill Ltd / U-Bolts-R-Us
Tel: 01946 811748