Returns & Refunds

We will make refunds for all items within the standard 14 day rule according to the Consumer Contracts Regulations

Your right to cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

More Details: https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

If an item is received damaged please take an immediate photograph if at all possible and contact us for details on the process

If you have simply changed your mind, or the item is the wrong size, we will refund or exchange, but contact us first for details

Refunds and exchanges can only be done if the original items are returned to us first. If we are in error we will refund the cost of purchase and the return postage fees. If we are not in error we will only be able to refund the cost of the item (not return postage fees)

We will accept refunds from outside the UK, but we reserve the right to only refund the cost of the items not the shipping costs.

The regulations do not cover business to business selling. We will still try when we can to abide by the consumer contracts regulations, but reserve the right not to refund shipping costs and, for large orders and where stock has been specifically manufactured to not offer refunds or work with a 20% re-stocking fee.

More details of the distance selling regulations can be found here: http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf 

PLEASE BE AWARE THAT ANY PROBLEMS OR ERRORS MUST BE NOTIFIED TO US WITHIN 7 DAYS OF DELIVERY. WE WOULD EXPECT COMMUNICATION MUCH SOONER THAN THIS UNLESS THERE ARE EXTENUATING CIRCUMSTANCES

In all instances please contact us first. Details are on the invoice / packing slip and you can also use the Contact Us form