FREQUENTLY ASKED QUESTIONS

Featured Questions

Why do I have to create an account?

We only ask for the information required to process an order. The account is simply so you can log in and see previous orders, and invoices. We can of course take orders over the phone, in these situations we simply create the account for you and will require the same information. The system will only operate on an account basis.

Can you quote for a special / bespoke manufacture?

Yes, of course we would be happy to quote for a special manufacture. We do not have a minimum quantity.

If you need a special U-Bolt, C-Bolt, J-Bolt, L-Bolt, Saddle clamp, or 2 bolt pipe clip then we have an on-line estimation tool available. Just add the dimensions you need, and the quantity and you will get an instant price.

After "dialing up" the product dimensions you require you can either take the price as it is as a good estimate (We rarely change the price as shown), or for a formal quotation simply add your email address and click the Submit. That will send the details to us to check and we will send you a formal quotation

See the online quoting tool by clicking here: https://www.graphskill.com/quotes-and-estimates/

Need something a bit more tricky? Or do you have a drawing to send us? You can add your request to our contact form. Try to include material, quantity, full dimensions and your full invoice / delivery address. Contact form >https://u-bolts-r-us.co.uk/content/33-Contact-us

Can you quote for stock items available on the website?

Although we can send a quote, we really believe there is no need. All the info you need is on the website. Every product page shows current stock levels, lead time to manufacture more, full dimensional details, product accessories (such as backing plate and test certification / LOC's) & volume discounts.

There are even PDF datasheets available on every product page, just click the link under the price

If you add the quantity required to the shopping cart you will see the price & available shipping options (Pre-configured for Mainland UK, but just add your own postcode to see updated options). You can also see shipping options, and enter different invoice / delivery addresses.

If you simply MUST have a quotation then you can use the contact us form to send your request.

You should be aware though, that

> we reserve the right not to submit a quotation for orders of less than £200
> We cannot process orders for Bank Transfer for orders of less than £1000
> The quotation would come from our Graphskill quoting system, not U-bolts-R-Us
> On the contact form you MUST include quantity required & full invoice / delivery address (We cannot quote without these details)

Click here for the Contact Us Form: https://u-bolts-r-us.co.uk/content/33-Contact-us

Tell me about your shipping systems & delivery

Order before 2 PM for same day dispatch for items in stock
Shipping Disclaimer

Graphskill cannot be held responsible for any delays caused by delivery issues provided we have shipped your order at the required time. All couriers can have issues from time to time, locally and nationally, that can affect deliveries. Refunds will not be given for shipping issues that are outside our control. If we do not ship on time, or send by the wrong method, we will re-imburse the difference between standard post, and the expedited costs paid.

We use Royal mail and standard couriers. These will generally NOT call in advance. They will NOT call for access to properties etc. Most couriers are not given phones to contact recipients and do not have time to wait. If you need special access then please use "Collect from Factory" and your own couriers
Shipping costs

Are automatically calculated based on the total weight of the products. The shipping estimator tool in the shopping cart will show you the costs involved, and the options you have. For example if you live in mainland UK and add 1 washer to the cart you will see prices for standard Royal Mail, Couriers, AM deliveries, Saturday courier services. If you then add a few u-bolts to the cart you may see the Royal Mail option disappear as the products will be too heavy for Royal Mail. You will see all this without committing, or even before creating an account.

We do reserve the right to change your shipping option at no cost to you. This is because certain combinations are just hard to predict. For example high value, low weight products may give you the option for standard Royal Mail. We may for security reasons upgrade that to courier to ensure safe delivery. Do tell us if this is not appropriate to you for any reason

We are happy to ship anywhere in the world.

All shipping costs are based on the total weight of the items in the shopping cart. We have a shipping estimator on the cart page. To check the cost of shipping add the items to the shopping cart and you will see the available costs and options before committing to purchase

Shipping to non EU countries can be very expensive. We find many overseas companies have their own logistical systems in place which is cheaper for them. If this is the case simply chose "Collect from Factory" during checkout then you will not be charged for delivery and you are free to arrange collection (But please do wait until we tell you the order is ready)

Please do note though that if you are outside the EU you may have to pay import duties / taxes. If this is the case your local customs will contact you directly
Can I collect the order directly from you?

Yes, we are happy for you to collect the order in person, or to arrange a collection. In fact many of our overseas customers do prefer to arrange their own collection. During checkout just select the "Click 'N' Collect" option - yes that option is free. Please do not arrange the collection or travel to us unless we have informed you the order is ready
Can I give special instructions for delivery?
Yes, during checkout you can leave a special instruction for delivery. Please note however that we will use our discretion what to pass on to delivery companies. For example we will not pass on "please leave on the doorstep if out" because this is not a secure location

We use Royal mail and standard couriers. These will generally NOT call in advance. They will NOT call for access to properties etc. Most couriers are not given phones to contact recipients and do not have time to wait. If you need special access then please use "Click 'N' Collect" and your own couriers

Please do not add messages such as "Please deliver between 10 AM and 3 PM" when choosing Royal Mail or standard courier delivery. This will not be acted upon as we do not book time slots. Also, you do have a choice of an AM delivery and a pre 10 AM delivery. Use those if you require more control
Do you provide tracking numbers?

Depends. We have different systems for shipping. Some provide tracking details direct to the customer. Some provide us with the tracking number and some do not have tracking at all. All of our couriers will email tracking details directly to the customer. Royal mail will not and pallet delivery will not
What days do you ship on?

We process order on Monday - Friday inclusive. Orders placed on Saturday / Sunday will be shipped on Monday
Do you send part orders?

Every product page and the cart shows current stock level. Our normal practice is to only ship the full order, unless the shortfall is our fault.

If you can see we are short of stock and want to receive what we have as soon as possible, and the remainder when they are available, then add this product to the shopping cart also: CLICK HERE FOR ADDITIONAL SHIPPING COSTS

How do we contact you?

CUSTOMER SERVICE - CONTACT US

Email: support@graphskill.com

Open contact form

Question about an existing order? Please log into your account and select the specific order.
At the bottom of the order there is a message box to use

Contact? - Before contacting us, please check our privacy policy. We are GDPR compliant. We never do marketing so your data is safe with us (Click Here To read)
Need support? Call us, we are happy to help you locate the correct products: 01946 811748 (Read Terms & Conditions Here First)
Phone Order? We are happy to take your order over the phone: 01946 811748 (Read Terms & Conditions Here First) - please note that we will still create an account for you online and you will need an email address, basically we do the typing for you.

Company Address:

Graphskill Ltd / U-Bolts-R-Us
Birks Road
Cumbria
CA25 5HU
United Kingdom

Tel: 01946 811748

Do you accept returns?

Returns & Refunds

We will make refunds for all items within the standard 14 day rule according to the Consumer Contracts Regulations

Your right to cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

More Details: https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

If an item is received damaged please take an immediate photograph if at all possible and contact us for details on the process

If you have simply changed your mind, or the item is the wrong size, we will refund or exchange, but contact us first for details

Refunds and exchanges can only be done if the original items are returned to us first. If we are in error we will refund the cost of purchase and the return postage fees. If we are not in error we will only be able to refund the cost of the item (not return postage fees)

We will accept refunds from outside the UK, but we reserve the right to only refund the cost of the items not the shipping costs.

The regulations do not cover business to business selling. We will still try when we can to abide by the consumer contracts regulations, but reserve the right not to refund shipping costs and, for large orders and where stock has been specifically manufactured to not offer refunds or work with a 20% re-stocking fee.

More details of the distance selling regulations can be found here: http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf

PLEASE BE AWARE THAT ANY PROBLEMS OR ERRORS MUST BE NOTIFIED TO US WITHIN 7 DAYS OF DELIVERY. WE WOULD EXPECT COMMUNICATION MUCH SOONER THAN THIS UNLESS THERE ARE EXTENUATING CIRCUMSTANCES

In all instances please contact us first. Details are on the invoice / packing slip and you can also use the Contact Us form

Do you supply a VAT invoice?

Yes. The invoice is automatically generated as soon as you make payment and it is emailed to the email address used on your account. If it does not arrive (attachment to email) then check your spam / junk folders. If it is still not there then maybe your company has an overriding spam filter so ask your tech department.

Also, and probably easier than asking you techincal department , you can log in to your account at any time and download from there

I have forgotten my password - what do I do?

We can change your password manually, but we have to be 100% certain the account is yours. So it is best, and easy, if you do this your self.

At the top right hand side of the website you will see the "Login" link- Click it, then click the blue "Already registered?" button On the pop up window you will see the "Forgot your Password" link, at the bottom right hand side - click it

Now enter your email address and click the "Retrieve Password" link, and you will get this message on screen : A confirmation email has been sent to your address: blah@blah.com

Check your email system. The mail should arrive within a few minutes. If it does not then please do check you spam / junk mail systems

The email you receive will ask you to click a link. Do that and you will receive a new message on screen saying: Your password has been successfully reset and a confirmation has been sent to your email address: blah@blah.com

Now, go back and check your emails and you will find your new password to use to log in to the site. I would then suggest after logging in that you manually change your password in your account to one more suitable to you

Faq Sections

Legal

This site is owned by Graphskill Ltd

The head office is located at:

Phoenix Works, Birks Road Industrial Estate

Birks Road, Cleator Moor

Cumbria, CA25 5HU

United Kingdom

Email: support@graphskill.com

Photography & Images

Please note that all photography and images are representative. Please check the dimensions of each product as given in the product description to ensure it matches your needs

Software Credits

Concept and production:

This Web site was created using Thirty Bees™ open-source software

Who are Graphskill / U-Bolts-R-Us?

About Us

Who we are

Graphskill is a component manufacturer with its core business in the pipework industry, but with customers in a variety of other industries ranging from communications to sanitary ware.

We work with distributors and component suppliers across the world but also work directly with clients such as Racal, AMEC, ICI, Kvaerner, Powergen, Balfour Beatty, McAlpine, John Laing, North West Water, Klargester, Armitage Shanks and BNFL.

Most of our business centres around supply u-bolts, hangers, clips and associated items, however our technical design engineers also work closely with customers in creating bespoke products.

Our lead times and reliability are the best in the business and we have efficient systems that will provide you with prompt quotes for both stocked and bespoke products. We work to very high quality standards with materials in various grades of stainless steel, carbon steel and non-ferrous metals.

Many customers make us their first choice, knowing we deliver a quality product and service that puts them, the customer, first. Reliability is our hallmark. We have a professional and dedicated workforce who are committed to fulfiling the quality and delivery promised, no matter how short the lead-time.

We are sure once you have experienced the products and services Graphskill can offer, you will stay with us for many years, just as our existing customers have.

History

The Company was first registered in 1976, with its main purpose being a Design Office. Two years later, the function was increased to General Engineering, servicing the local Engineering Companies in the county. We found our niche in the manufacture of pipe support ancillaries, such as U Bolts, Pipeclips, Eyerods, etc., supplying the Contract Engineers on the British Nuclear Fuels Limited sites at Sellafield, Springfield, Dounreay, etc. Since the early 1990's we have built up a customer base that covers the whole of the UK and diversified our product range to suit other markets than that of the Piping Industry.

Graphskill is the Comany name - Our Static website ican be accessedd here: https://www.graphskill.com

U-Bolts-R-Us is the online web store and can be accessed here: https://www.u-bolts-r-us.co.uk/

Graphskill Ltd Website privacy notice

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our sites [U-bolts-r-us.co.uk, Graphskill.com, Telephone & Email Communications]

By providing us with your data, you warrant to us that you are over 13 years of age.

Graphskill are the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: Graphskill Ltd

Email address: support@graphskill.com

Postal address: Graphskill LTtd, Birks Road, Cleator Moor, Cumbria, CA25 5HU

Telephone number: 01946 811748

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at support@graphskill.co.uk OR change them directly in your website account

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details (We do not store the details, they go directly to GDPR compliant PayPal). We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data – We do not do marketing.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at support@graphskill.com In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this https://www.u-bolts-r-us.co.uk/content/14-cookie-policy

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

4. MARKETING COMMUNICATIONS

We do not do any direct marketing to our customers. We will never send you newsletters, offers or any other unsolicited emails. We will not pass your data on to third parties for marketing purposes

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

U-Bolts-R-Us and Graphskill are the same company. Graphskill is the corporate name, U-bolts-r-us is the ecommerce website name. We would not class these as separate entities
Service providers who provide IT and system administration services.
Professional advisers including accountants, lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
In order to run our website review system, online customers will be contacted by our own internal review system (This is classed as legitimate interest)

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Some our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at support@graphskill.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://u-bolts-r-us.co.uk/faqs/Company_Information/do-you-have-a-cookie-policy.html

Store Information

Why do I have to create an account?

What about Customs / Import Taxes?

Overseas customers should be aware that they are responsible for any customs / import taxes. Their local customs office will contact them to arrange payment if appropriate.

Do your prices include VAT?

As a UK based VAT registered company we charge VAT on all our products. However within the VAT guidelines:

For all UK customers VAT at the current rate will be charged. VAT registered companies can download the invoice and reclaim the VAT in the usual way.
No VAT is charged for the rest of the world - though you should be aware that you may be asked to ay VAT / DUTY on the import when it reaches your customs systems

Please note that the price you see initially may include the VAT tax. This is because the website cannot know your location and tax situation until you log in and add your address. The VAT will be amended to the correct price following the above rules during the checkout process - before you need to commit so you still get the opportunity to cancel.